Terms of Service

Version 1.0, effective 2026-06-10. These terms apply between the merchant installing the Faktwise app ("you") and Emanuel Luís, sole trader, Portugal, operating Faktwise ("we"). By installing or using the app you accept these terms. The Data Processing Agreement is part of these terms.

1. The service

Faktwise is a Shopify app that generates invoices and credit notes (including e-invoice formats such as ZUGFeRD and XRechnung), stores them, and provides related exports and reports. The service is provided for business use only (B2B); it is not offered to consumers.

2. Your responsibilities

• You provide accurate business details (name, address, VAT identification, tax settings). Invoices are generated from your data and your configuration; you remain responsible for their content and for your tax filings.
• Faktwise is software, not tax advice. Configuration choices (for example the small business scheme or OSS settings) should be confirmed with your tax advisor.
• You must have the right to use the customer data your store sends to the app.

3. Fees

Pricing is shown on the pricing page and billed through Shopify's billing system on your Shopify invoice. Our refund policy applies. We may change prices for future billing periods with prior notice through the app or by email; price changes never apply retroactively.

4. Availability and support

We aim for high availability but do not guarantee uninterrupted operation. Invoice generation is queued and retried automatically after outages. Support: support@faktwise.com.

5. Data and retention

Data handling is described in the privacy policy and the DPA. After uninstallation, operational data is deleted and issued invoices remain archived for the statutory retention period; you should export your archive before uninstalling.

6. Liability

We are liable without limitation for intent and gross negligence. For ordinary negligence we are liable only for breach of essential contractual duties and only up to the fees you paid in the twelve months before the event. We are not liable for indirect damages, lost profits, or for tax outcomes resulting from incorrect data or configuration you provided. Mandatory statutory liability remains unaffected.

7. Termination

You can end the contract at any time by uninstalling the app. We may terminate with reasonable notice or immediately for serious cause (abuse, non-payment, illegal use).

8. Final provisions

Portuguese law applies, excluding its conflict-of-law rules; mandatory law of your country of establishment remains unaffected. If a provision of these terms is invalid, the rest remains in force. We may update these terms for the future with notice; continued use after the notice period counts as acceptance.